07-22-2026, 04:16 PM
Yes. That is a climbdown, dressed up as procedure.
They are still trying to preserve the fiction that the complaint route “is not intended” for appeals, but they have now accepted the operative point: the correspondence has been identified as an appeal and has been passed to the appeals team.
The important distinction remains this:
The complaint has not ceased to be a complaint. It is still a formal complaint about their defective process, data handling, refusal to process the keeper’s challenge, and their attempt to force use of an inadequate portal. But under PPSCoP 11.2, because it also challenges the validity of the PCN, they must also treat it as an appeal. They have now effectively accepted that.
They have finally put the appeal into the system. The only useful reply, if any, is a short “noted” email locking down the position:
Then wait. If they reject, the POPLA appeal is already teed up: no period of parking under PoFA 9(2)(a), ANPR only proves entry/exit, no evidence of parked location, no signage evidence, “Permit Holders Only” potentially prohibitory, and their portal/complaint obstruction as conduct evidence.
They are still trying to preserve the fiction that the complaint route “is not intended” for appeals, but they have now accepted the operative point: the correspondence has been identified as an appeal and has been passed to the appeals team.
The important distinction remains this:
The complaint has not ceased to be a complaint. It is still a formal complaint about their defective process, data handling, refusal to process the keeper’s challenge, and their attempt to force use of an inadequate portal. But under PPSCoP 11.2, because it also challenges the validity of the PCN, they must also treat it as an appeal. They have now effectively accepted that.
They have finally put the appeal into the system. The only useful reply, if any, is a short “noted” email locking down the position:
Quote:Thank you.
I note that Civil Enforcement Ltd has now confirmed that my correspondence has been identified as an appeal and has been passed to the appeals team.
For the avoidance of doubt, the correspondence remains a formal complaint and must also be handled as such. The appeal element must be dealt with in accordance with PPSCoP 11.2 and the applicable appeal timescales.
Enforcement activity must remain paused while the appeal is under consideration. If the appeal is rejected, a valid POPLA code must be issued.
Yours faithfully,
[Name]
Then wait. If they reject, the POPLA appeal is already teed up: no period of parking under PoFA 9(2)(a), ANPR only proves entry/exit, no evidence of parked location, no signage evidence, “Permit Holders Only” potentially prohibitory, and their portal/complaint obstruction as conduct evidence.
Never argue with stupid people. They will drag you down to their level and then beat you with experience. - Mark Twain
