07-22-2026, 12:18 PM
Looks like finally they've passed it over to 'Appeals', seems a really convoluted way of admitting it:
Quote:Good Morning
We have reviewed the details of your complaint. However, after careful evaluation your correspondence has been identified as an appeal in accordance with our complaints policy that can be found on our website https://www.ce-service.co.uk/complaints-policy/ .
Our complaints policy clearly states our complaints form is not intended to be used as a method for motorists to appeal a Parking Charge Notice. Our complaints policy does not cover comments regarding the dissatisfaction relating to the issuance of a Parking Charge. Matters relating specifically to appeals must be made in writing as outlined on the back of the Parking Charge Notice.
We have passed this onto our appeals team. Please note that our appeals team aims to respond to appeals within 14 days of receipt. However, under the new BPA guidelines, operators are allowed up to 28 days to provide a response.
Kind Regards
Civil Enforcement
