06-09-2026, 03:10 PM
I got the following response today after sending the above email:
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Good afternoon,
Thank you for completing our online complaints form.
We have reviewed the details of your complaint. However, after careful evaluation your correspondence has been identified as an appeal in accordance with our complaints policy that can be found on our website https://www.ce-service.co.uk/complaints-policy/ .
Our complaints policy clearly states our complaints form is not intended to be used as a method for motorists to appeal a Parking Charge Notice. Our complaints policy does not cover comments regarding the dissatisfaction relating to the issuance of a Parking Charge. Matters relating specifically to appeals must be made in writing as outlined on the back of the Parking Charge Notice.
All appeals must be made in writing to our appeals department. We advise that you submit an appeal using the online appeal service http://appeals.ce-service.co.uk/ as the keeper of the vehicle.
Please note we do not operate CCTV at this location. We use Automatic Number Plate Recognition (ANPR) cameras that record all vehicles entering and exiting the car park. The high-tech cameras are not designed to monitor movements within the car park.
Yours faithfully,
Civil Enforcement
Complaints Team
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Can you please advise next steps?
---------------
Good afternoon,
Thank you for completing our online complaints form.
We have reviewed the details of your complaint. However, after careful evaluation your correspondence has been identified as an appeal in accordance with our complaints policy that can be found on our website https://www.ce-service.co.uk/complaints-policy/ .
Our complaints policy clearly states our complaints form is not intended to be used as a method for motorists to appeal a Parking Charge Notice. Our complaints policy does not cover comments regarding the dissatisfaction relating to the issuance of a Parking Charge. Matters relating specifically to appeals must be made in writing as outlined on the back of the Parking Charge Notice.
All appeals must be made in writing to our appeals department. We advise that you submit an appeal using the online appeal service http://appeals.ce-service.co.uk/ as the keeper of the vehicle.
Please note we do not operate CCTV at this location. We use Automatic Number Plate Recognition (ANPR) cameras that record all vehicles entering and exiting the car park. The high-tech cameras are not designed to monitor movements within the car park.
Yours faithfully,
Civil Enforcement
Complaints Team
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Can you please advise next steps?
