PCN - UKPS - Dragon Retail Park, Cardiff

[onFourWheels]

Hi @b789,

Thank you very much for your reply.

So, I have appealed today, and they have responded (29 minutes later!) rejecting my appeal.

They have also provided additional images which they are now relying on - The thing is, the images are just circled pictures of people walking in a car park. There is nothing to say that those people have anything to do with the vehicle, and even if they were, the pictures are taken on their site! They certainly don't show anyone walking off the site as they claim.

They haven't addressed or answered any other part of my appeal, or evidenced how they have come to the conclusion that no on site business was used at any point during the stay.

Here is their reply:

Dear (onFourWheels) ,

Thank you for your appeal.

Having noted your comments, and checking the evidence gathered when issuing the Parking Charge, we are satisfied that the Parking Charge has been issued correctly and your appeal is rejected.

The car park in which the vehicle had been parked operates as a customer only car park. UKPS give all drivers a consideration period of five minutes to consider the on site signage, should the driver use this time to do anything other than consider the terms and conditions, they are deemed to accept them. There are clear signs informing all drivers they must be a customer of one of the onsite businesses to park on this site. As you can see from the photographic evidence, the vehicle parked up, the occupants exited and walked offsite. At no point had any onsite businesses been used. As a result, this parking charge has been issued correctly.

All of our signage is fully compliant with the guidelines set out within The Single Code of Practice and we reject the notion that it is in any way unclear or ambiguous. The signage is printed on reflective material and is clearly illuminated in vehicle headlights within hours of darkness.

Please be advised that all photographic evidence can be viewed by typing: pay.theukps.com in to your top address browser.

Payment is now due to be made.

Current balance owed: £60

* This outstanding balance will increase to £100 in 14 days from the date of this letter.

If you believe this decision is incorrect, you are entitled to appeal to the Independent Appeals Service (IAS). In order to appeal, you will need your Parking Charge number and your vehicle registration. Appeals must be submitted to the IAS within 28 days of the date of this letter/email. Please visit www.theias.org for full details. Please be advised, should your appeal be dismissed by the IAS, you will no longer have the ability to pay the reduced amount of £60.

For free advice regarding your parking charge, including advice on appealing, please visit: www.247advice.co.uk

If you choose to do nothing, after 56 days from the incident date, the parking charge will be passed to our debt recovery agent, at which point you will be liable to pay additional charges in accordance with our terms and conditions of parking and further charges will be claimed if Court action is taken against you.

Please do not ignore this communication.

Payment Methods:
1) Bank Transfer
Account UKPS LTD
Account No: 25006760
Sort Code: 30-99-15

2) Cheque / Postal Order
UKPS Ltd
PO BOX 6974
Leamington Spa
CV31 9QU

3) PayPal/Stripe (Please see the Parking Charge Notice to keeper for details)

Kind Regards
UKPS Limited Appeals Team

Please note: this is an automated email, please do not reply to this email.

Would appreciate advice on where to go with this next!

Many Thanks,

OFW