Yesterday, 11:59 PM
That is just DCB Legal’s usual boilerplate and it does not really answer the points you raised.
They have ignored the key complaint that their client failed to engage with the formal complaint before moving on to pre-action. They have said nothing meaningful about the failed appeal process, nothing meaningful about ADR, and nothing meaningful about the point that ANPR entry and exit times do not of themselves prove a true period of parking. Instead, they have simply repeated the usual generic nonsense about signage, contract, DVLA data and the added debt recovery sum.
Their line about requests being “disproportionate” is also standard waffle. It is just a way of refusing to engage properly with inconvenient points while still pretending they have answered the Letter of Claim response.
So, I would not waste further time batting letters back and forth with them. You have already put the dispute on record and preserved the points that matter. There is little value in further engagement with DCB Legal because they are plainly not interested in properly addressing the issues.
At this stage, just keep everything and wait for the inevitable claim. Once that arrives, it can be dealt with properly.
They have ignored the key complaint that their client failed to engage with the formal complaint before moving on to pre-action. They have said nothing meaningful about the failed appeal process, nothing meaningful about ADR, and nothing meaningful about the point that ANPR entry and exit times do not of themselves prove a true period of parking. Instead, they have simply repeated the usual generic nonsense about signage, contract, DVLA data and the added debt recovery sum.
Their line about requests being “disproportionate” is also standard waffle. It is just a way of refusing to engage properly with inconvenient points while still pretending they have answered the Letter of Claim response.
So, I would not waste further time batting letters back and forth with them. You have already put the dispute on record and preserved the points that matter. There is little value in further engagement with DCB Legal because they are plainly not interested in properly addressing the issues.
At this stage, just keep everything and wait for the inevitable claim. Once that arrives, it can be dealt with properly.
Never argue with stupid people. They will drag you down to their level and then beat you with experience. - Mark Twain
