04-14-2026, 05:16 PM
Email has been recieved from UK Parking Control regarding the complaint. Don't know if this changes any of the gratfully received above advice:
Good afternoon,
Thank you for your email.
Please be advised an appeal should be submitted within 28 days of the initial parking charge notice date which was 15th November 2025 and therefore should have been made no later than 12th December 2025. 15th November 2025 is inclusive of the timeframe.
Entrance signage advises motorists that terms of parking apply, and that notices within the car park should be checked to identify the full terms and conditions. These notices are numerous and placed appropriately throughout the car park. It is ultimately the responsibility of the motorist to ensure they identify the terms of parking, and then decide whether to park their vehicle, or leave the site if they are unable to meet those terms.
The British Parking Association (BPA) does not stipulate that signs must be lit at night. UKPC can confirm that there is sufficient ambient lighting from lampposts or other light sources found within the site. As a result, it is our position that under these conditions, the signage would have been sufficiently visible. When designing our signage, UKPC utilize as much contrast between the various sections to ensure that they are as legible as possible in all conditions.
The opportunity to appeal this parking charge has expired this also includes appealing to POPLA. As an appeal was not made to UKPC before the parking charge was referred to debt recovery, therefore you do not have a POPLA reference.
Please be advised that the case is no longer with UKPC. We therefore would advise that you contact ZZPS with any queries moving forward on 01932 918916 or by emailing customerservices@zzps.co.uk
Thank you.
Kind regards,
Complaints Department
UK Parking Control Ltd
PO Box 1608
High Wycombe
HP12 9FN
Good afternoon,
Thank you for your email.
Please be advised an appeal should be submitted within 28 days of the initial parking charge notice date which was 15th November 2025 and therefore should have been made no later than 12th December 2025. 15th November 2025 is inclusive of the timeframe.
Entrance signage advises motorists that terms of parking apply, and that notices within the car park should be checked to identify the full terms and conditions. These notices are numerous and placed appropriately throughout the car park. It is ultimately the responsibility of the motorist to ensure they identify the terms of parking, and then decide whether to park their vehicle, or leave the site if they are unable to meet those terms.
The British Parking Association (BPA) does not stipulate that signs must be lit at night. UKPC can confirm that there is sufficient ambient lighting from lampposts or other light sources found within the site. As a result, it is our position that under these conditions, the signage would have been sufficiently visible. When designing our signage, UKPC utilize as much contrast between the various sections to ensure that they are as legible as possible in all conditions.
The opportunity to appeal this parking charge has expired this also includes appealing to POPLA. As an appeal was not made to UKPC before the parking charge was referred to debt recovery, therefore you do not have a POPLA reference.
Please be advised that the case is no longer with UKPC. We therefore would advise that you contact ZZPS with any queries moving forward on 01932 918916 or by emailing customerservices@zzps.co.uk
Thank you.
Kind regards,
Complaints Department
UK Parking Control Ltd
PO Box 1608
High Wycombe
HP12 9FN
