Gladstones Letter Before Claim - NPM PCN - No e-Permit - Woodgrange Road E7

[b789]

There is some tactical value in sending one final, very short reply. It should correct their false date, record that they have not complied with the document request, and prevent them later claiming that their "Evidence Packs" answered it. Do not repeat the substantive defence or enter into further correspondence.

I would respond:

Dear Sirs,

Re: National Parking Management Ltd
PCN NPM207017
Your reference: 104542.2148

Your email incorrectly states that my response was dated 19 July 2026. It was sent on 19 June 2026, as my retained email records confirm.

The alleged debt remains disputed in full.

The "Evidence Packs" supplied do not answer my document request. In particular, you have not provided:

1. the full, unedited video footage;
   
2. a site plan showing the location of every sign relied upon;
   
3. evidence that the signage was illuminated or readable at the material time;
   
4. the landowner contract or complete chain of authority; or
   
5. a proper explanation of the contractual or other legal basis for the additional £70.
   

Please provide those documents, or explain why they are unavailable, in accordance with paragraph 5.2 of the Pre-Action Protocol for Debt Claims.

Your client's position has been noted. If proceedings are issued without the requested documents being provided, the claim will be defended and this correspondence will be relied upon when the court considers the parties' pre-action conduct.

Yours faithfully,

Send it by email and then say nothing further unless they provide something genuinely requiring a response. Their arbitrary demand for payment by 18 August does not require you to pay, negotiate or restate the entire defence. After that, simply await the claim.