08-07-2026, 07:04 AM
Response from Horizon:
Good afternoon,
Thank you for your email.
For every Parking Charge, we review the events of the vehicle to ensure we have each entry and exit. Unfortunately, in this instance, and using the information you’ve provided, it appears that the cameras have missed your exit from the car park in the morning and subsequent entry in the afternoon. Two images were taken of your vehicle on the day – the first at 09:03 and the second at 18:28, and these are the images that were included on the letter we have sent you. All contraventions are reviewed by a member of staff, including this one and a decision on whether a Parking Charge should be issued is made based on the information available at the time. There were no “partial reads, rejected reads and unmatched vehicle images” for your vehicle from the day. However, based on the information you have provided, the Parking Charge has been cancelled in full.
As a result, we have investigated with our technical teams to avoid this re-occurring, but this can unfortunately occur in a very small number of instances given the number of vehicle movements within the stores car park. Our issuance and checking process follows the British Parking Association’s guidelines, and we make every attempt to ensure we avoid issuing Parking Charges incorrectly.
You have asked for information from the previous 12 months regarding other Parking Charges, but this information is not available to the general public, and we are under no obligation to provide this. We have cancelled the Parking Charge in full and so consider the matter closed.
We once again sincerely apologise for any inconvenience this Parking Charge has caused you, however we are satisfied that we have sufficient checks and procedures in place to avoid errors as far as possible.
Yours Sincerely,
Mr Middleton
Good afternoon,
Thank you for your email.
For every Parking Charge, we review the events of the vehicle to ensure we have each entry and exit. Unfortunately, in this instance, and using the information you’ve provided, it appears that the cameras have missed your exit from the car park in the morning and subsequent entry in the afternoon. Two images were taken of your vehicle on the day – the first at 09:03 and the second at 18:28, and these are the images that were included on the letter we have sent you. All contraventions are reviewed by a member of staff, including this one and a decision on whether a Parking Charge should be issued is made based on the information available at the time. There were no “partial reads, rejected reads and unmatched vehicle images” for your vehicle from the day. However, based on the information you have provided, the Parking Charge has been cancelled in full.
As a result, we have investigated with our technical teams to avoid this re-occurring, but this can unfortunately occur in a very small number of instances given the number of vehicle movements within the stores car park. Our issuance and checking process follows the British Parking Association’s guidelines, and we make every attempt to ensure we avoid issuing Parking Charges incorrectly.
You have asked for information from the previous 12 months regarding other Parking Charges, but this information is not available to the general public, and we are under no obligation to provide this. We have cancelled the Parking Charge in full and so consider the matter closed.
We once again sincerely apologise for any inconvenience this Parking Charge has caused you, however we are satisfied that we have sufficient checks and procedures in place to avoid errors as far as possible.
Yours Sincerely,
Mr Middleton
