08-05-2026, 08:03 AM
A cancellation email from Horizon:
Dear Appellant,
Parking Charge:HP******
Thank you for your recent correspondence concerning the above referenced Parking Charge.
Having fully reviewed the case, I can confirm the Parking Charge has now been cancelled and no further action will be taken in this matter.
Horizon invests in both the technology and infrastructure required to manage parking facilities on behalf of its clients. As with any technology, errors can unfortunately occur. Whilst errors are mercifully rare, there are a number of possible reasons why a vehicle registration may be either missed or unreadable by an ANPR camera. These can range from another vehicle driving too closely to the photographed vehicle during busy periods, through to a number plate that is obscured due to poor weather conditions or dirt. It is apparent that a capture of your vehicle has been missed on this occasion. When problems are highlighted to us, such as in this scenario, we are able to investigate and apply remedy.
Please note that once the Parking Charge is cancelled the contact details are removed from the Parking Charge and will not be retained for any purpose or shared with third parties. We are, however, required to retain images and appeal correspondence for a period of 2 years by DVLA and 3 years by the BPA and are not therefore able to delete these from our system. You can review our privacy policy at https://horizonparking.co.uk/privacy-policy/ or you can request that a copy is sent to you in the post by contacting us at the address below, if you have any queries regarding your data.
Please therefore accept our sincerest apologies and also our thanks for highlighting the problem to us. Should you have any further queries, do not hesitate to contact our advice line for further assistance.
Kind Regards,
Horizon Parking
Dear Appellant,
Parking Charge:HP******
Thank you for your recent correspondence concerning the above referenced Parking Charge.
Having fully reviewed the case, I can confirm the Parking Charge has now been cancelled and no further action will be taken in this matter.
Horizon invests in both the technology and infrastructure required to manage parking facilities on behalf of its clients. As with any technology, errors can unfortunately occur. Whilst errors are mercifully rare, there are a number of possible reasons why a vehicle registration may be either missed or unreadable by an ANPR camera. These can range from another vehicle driving too closely to the photographed vehicle during busy periods, through to a number plate that is obscured due to poor weather conditions or dirt. It is apparent that a capture of your vehicle has been missed on this occasion. When problems are highlighted to us, such as in this scenario, we are able to investigate and apply remedy.
Please note that once the Parking Charge is cancelled the contact details are removed from the Parking Charge and will not be retained for any purpose or shared with third parties. We are, however, required to retain images and appeal correspondence for a period of 2 years by DVLA and 3 years by the BPA and are not therefore able to delete these from our system. You can review our privacy policy at https://horizonparking.co.uk/privacy-policy/ or you can request that a copy is sent to you in the post by contacting us at the address below, if you have any queries regarding your data.
Please therefore accept our sincerest apologies and also our thanks for highlighting the problem to us. Should you have any further queries, do not hesitate to contact our advice line for further assistance.
Kind Regards,
Horizon Parking
