Horizon Claim

[b789]

Follow up once, then move to the N244 if they still ignore it.

The sensible course is to send one short further email to enquiries@gladstonessolicitors.co.uk, forwarding the full email trail, so they cannot later pretend the request was missed or only went to one individual. Keep it brief and say this is the final request for confirmation of consent, failing which an application will be made and the correspondence relied on on the question of unreasonable conduct and costs.

After that, do not keep chasing them. If they still do not respond within the short deadline given, proceed with the N244.

So:

• one final email to the general address with the trail attached or forwarded,
  
• give them a short deadline,
  
• then apply.
  

That leaves you looking reasonable and Gladstones looking obstructive.

You can use something like this:

Claim No. [claim number] – final request for consent to adjourn and relist hearing

Dear Sirs,

I refer to my earlier emails seeking the Claimant’s consent to the hearing listed on 20 August 2026 being vacated and relisted due to my genuine unavailability on that date.

You have failed to provide any substantive response to that request. Instead, your most recent email sought to make a settlement proposal whilst avoiding the procedural issue raised. That is noted.

For the avoidance of doubt, I do not accept the Claimant’s settlement offer.

I now make one final request for a clear response. Please confirm by 4pm on Thursday 25 June whether the Claimant consents to the hearing being vacated and relisted to the next available date after 20 August 2026.

If no substantive response is received by that deadline, I will proceed on the basis that the Claimant refuses consent. In that event, I will make a formal application without further notice and will place this correspondence before the court on the issue of conduct and costs, including the Claimant’s failure to engage reasonably with a genuine and timely request made so as to avoid unnecessary application costs and wasted court time.

For ease of reference, I attach below the relevant email trail.

Yours faithfully,

[full name]
Defendant
[postal address]
[email address]