05-07-2026, 01:38 PM
@3Sh3roo no, not quite yet as it is not yet Monday 18 May.
That reply from HX is not a complaint response at all. It is just a generic fob-off telling you where to view photographs. Your complaint was not asking for photographs. It was asking them to explain why the NtK gives a false appeal deadline and to issue a corrected NtK showing the proper appeal deadline.
Send them a short reply now, keeping it narrow:
This does not respond to my formal complaint.
My complaint does not ask where photographs may be viewed. It concerns the incorrect appeal deadline printed on the Notice to Keeper.
The Notice to Keeper is dated 20/04/2026 and states that the appeal period runs from deemed service, yet the “Important Dates” section gives an appeal deadline of 13/05/2026. That is not the correct 28-day appeal period.
Please provide a substantive complaint response addressing the specific issue raised and confirm whether HX will issue a corrected Notice to Keeper showing the correct appeal deadline.
For the avoidance of doubt, this correspondence is not an appeal. No admission is made as to the identity of the driver.
If they still have not provided a proper formal complaint response by Monday 18 May, then send the actual keeper appeal. That appeal should be sent separately and should raise the substantive points: no period of parking, no evidence of the required consideration period, no proper PoFA invitation to keeper, defective keeper liability wording, and no keeper liability.
That reply from HX is not a complaint response at all. It is just a generic fob-off telling you where to view photographs. Your complaint was not asking for photographs. It was asking them to explain why the NtK gives a false appeal deadline and to issue a corrected NtK showing the proper appeal deadline.
Send them a short reply now, keeping it narrow:
This does not respond to my formal complaint.
My complaint does not ask where photographs may be viewed. It concerns the incorrect appeal deadline printed on the Notice to Keeper.
The Notice to Keeper is dated 20/04/2026 and states that the appeal period runs from deemed service, yet the “Important Dates” section gives an appeal deadline of 13/05/2026. That is not the correct 28-day appeal period.
Please provide a substantive complaint response addressing the specific issue raised and confirm whether HX will issue a corrected Notice to Keeper showing the correct appeal deadline.
For the avoidance of doubt, this correspondence is not an appeal. No admission is made as to the identity of the driver.
If they still have not provided a proper formal complaint response by Monday 18 May, then send the actual keeper appeal. That appeal should be sent separately and should raise the substantive points: no period of parking, no evidence of the required consideration period, no proper PoFA invitation to keeper, defective keeper liability wording, and no keeper liability.
Never argue with stupid people. They will drag you down to their level and then beat you with experience. - Mark Twain
