05-02-2026, 01:56 PM
HX, like many of the other scummy IPC operators make complaints deliberately difficult. Their website blocks anything except sales enquiries, their “Contact Us” page refuses to accept complaints, and their PCN portal provides only a postal address. This is intentional obstruction: they minimise written records, reduce accountability, and make it harder for people to challenge their conduct.
The only functional non‑postal route they publish is enquiries@hx-pcn.com. It bypasses the sales webform and reaches their actual operations inbox. Using this address should ensure the complaint is received, logged, and capable of being escalated to the IPC or ICO if they ignore it.
I suggest you send it to that email address and also CC yourself so there is a record showing that it was sent to both addresses if they try to pretend they never received it. Make sure you note that it is a "Formal Complaint" in the email subject field.
The only functional non‑postal route they publish is enquiries@hx-pcn.com. It bypasses the sales webform and reaches their actual operations inbox. Using this address should ensure the complaint is received, logged, and capable of being escalated to the IPC or ICO if they ignore it.
I suggest you send it to that email address and also CC yourself so there is a record showing that it was sent to both addresses if they try to pretend they never received it. Make sure you note that it is a "Formal Complaint" in the email subject field.
Never argue with stupid people. They will drag you down to their level and then beat you with experience. - Mark Twain
