DCBL Private parking (eurocarparks)

[b789]

No, that does not change anything in any meaningful way.

What you have received is just a standard acknowledgment of complaint. It is not a substantive response, it does not address the wrongly entered CCJ, it does not confirm consent to a set aside, and it does not offer any immediate corrective action. In other words, it is just DCB Legal trying to shove this into their normal 28-day complaints process.

That is nowhere near good enough. A live CCJ is not something that can be left sitting there for 28 days while they work through their usual queue. The issue is urgent because the judgment is already on the record and is liable to be affecting your credit position right now.

So this acknowledgment does not alter the course of action at all. If anything, it helps because DCB Legal can no longer deny they are on notice of the problem. From now on, every further day they fail to take corrective action only makes their position worse.

So the next step remains exactly the same: send the escalation emails, reject any attempt to hide behind a 28-day complaints timetable, and make clear that if they do not provide a substantive response and immediate cooperation within the short deadline, you will proceed without further notice.

And for the DCB Legal email, add this paragraph after the opening:

I note your acknowledgment email dated 14 April 2026 stating that a response will be provided within 28 days under your complaints procedure. That is wholly inadequate in the present circumstances. This is not an ordinary complaint that can be left to a routine 28-day response cycle. A wrongly entered CCJ is already live and is liable to be affecting my credit file immediately. Immediate corrective action is required. Your generic acknowledgment does not answer the complaint, does not address the wrongful judgment, and does not justify any further delay.

If DCB Legal’s acknowledgment came from a specific email address rather than only a generic inbox (info@dcblegal.co.uk), include that address in the 'To' field as well.

The point is to remove any scope for them to later pretend that the escalation only went to a general mailbox and was not seen by the person or team already handling the complaint. If they have chosen to respond from a specific address, then that is now a live contact point and should be used.

So send the DCB Legal escalation to the generic DCB Legal address already used (info@dcblegal.co.uk) and also to the specific DCB Legal address from which the acknowledgment came. Copy the CNBC into it as planned. That way DCB Legal cannot play games about internal routing or say they thought somebody else was dealing with it.