04-03-2026, 02:51 AM
Hello,
I come from the FTLA website and it’s regarding my post there. Could you please give me some advice on what to do now?
I sent a complaint to GXS as one of the experienced users suggested, to show that I’ve been trying to resolve this issue. They have just cancelled the PCN after admitting they used the wrong photos.
I thought it wouldn’t get cancelled and that I would be able to go down the LOC + counterclaim route for highest bill, as one of the experienced users suggested. But now that it’s cancelled, I’m not sure what the best option is.
I feel like I need to hurt their pockets to the max. They blatantly sent me a PCN with multiple completely wrong evidence, rejected my appeal even though I clearly pointed out the obvious errors, held their stance, sent a final reminder, and then passed my personal details to a third-party debt collector - all to try and get money out of innocent people like me for something I didn’t do.
Here’s the link to my thread:
https://www.ftla.uk/private-parking-tick...stamp-on-/
Please have a read through it. If you need any pictures of the letters, just let me know.
Thanks
Also, this is the last reply I got from them:
“I write in response to your recent correspondence regarding the above cited matter.
We appreciate you taking the time to raise your concerns with us and we regret that you have found yourself in a situation that has caused frustration or inconvenience.
Nature of your complaint
From my understanding, you wish to lodge a complaint regarding the above Parking Charge Notice (PCN).
In light of your correspondence, I can confirm that a full investigation has been conducted into the issues raised and we are committed to reviewing all complaints thoroughly, fairly, and in accordance with the relevant industry standards.
Responses have been provided below addressing the substantive and relevant aspects of your correspondence. Portions of your correspondence may have been deemed repetitive, unfounded, or not materially relevant to the matter at hand and such points may not have been addressed in detail. For the avoidance of doubt, where we have not directly responded to a specific point, this should not be interpreted as agreement or acceptance of the same.
Our investigation and findings
For future reference, if you ever disagree with a decision made following an appeal response, your next steps of dispute should be through the Independent Appeals Service (IAS), so that the matter can be reviewed by an adjudicator who does not work for ourselves.
Due to the severity of the claim you have made, I have reviewed the matter on this occasion.
On review I can see there has been an administrative error, and the wrong photos have been placed into this charge. Due to the error I can confirm that this case has now been cancelled with immediate effect. Apologies that this was not caught during your internal appeal. The appeal handler has been corrected of their mistake.
Next steps
While we trust that this has provided clarity on our position and the justification for the same, as your complaint has now been reviewed by a member of the Compliance Team and/or the Quality and Compliance Manager, should you be dissatisfied with the outcome, you may either write back to us for further comment or, alternatively, you have the right to complain to our Trade Association, the International Parking Community (IPC) – www.theipc.info
Yours sincerely,
The Compliance Team
GXS Services Ltd”
I come from the FTLA website and it’s regarding my post there. Could you please give me some advice on what to do now?
I sent a complaint to GXS as one of the experienced users suggested, to show that I’ve been trying to resolve this issue. They have just cancelled the PCN after admitting they used the wrong photos.
I thought it wouldn’t get cancelled and that I would be able to go down the LOC + counterclaim route for highest bill, as one of the experienced users suggested. But now that it’s cancelled, I’m not sure what the best option is.
I feel like I need to hurt their pockets to the max. They blatantly sent me a PCN with multiple completely wrong evidence, rejected my appeal even though I clearly pointed out the obvious errors, held their stance, sent a final reminder, and then passed my personal details to a third-party debt collector - all to try and get money out of innocent people like me for something I didn’t do.
Here’s the link to my thread:
https://www.ftla.uk/private-parking-tick...stamp-on-/
Please have a read through it. If you need any pictures of the letters, just let me know.
Thanks
Also, this is the last reply I got from them:
“I write in response to your recent correspondence regarding the above cited matter.
We appreciate you taking the time to raise your concerns with us and we regret that you have found yourself in a situation that has caused frustration or inconvenience.
Nature of your complaint
From my understanding, you wish to lodge a complaint regarding the above Parking Charge Notice (PCN).
In light of your correspondence, I can confirm that a full investigation has been conducted into the issues raised and we are committed to reviewing all complaints thoroughly, fairly, and in accordance with the relevant industry standards.
Responses have been provided below addressing the substantive and relevant aspects of your correspondence. Portions of your correspondence may have been deemed repetitive, unfounded, or not materially relevant to the matter at hand and such points may not have been addressed in detail. For the avoidance of doubt, where we have not directly responded to a specific point, this should not be interpreted as agreement or acceptance of the same.
Our investigation and findings
For future reference, if you ever disagree with a decision made following an appeal response, your next steps of dispute should be through the Independent Appeals Service (IAS), so that the matter can be reviewed by an adjudicator who does not work for ourselves.
Due to the severity of the claim you have made, I have reviewed the matter on this occasion.
On review I can see there has been an administrative error, and the wrong photos have been placed into this charge. Due to the error I can confirm that this case has now been cancelled with immediate effect. Apologies that this was not caught during your internal appeal. The appeal handler has been corrected of their mistake.
Next steps
While we trust that this has provided clarity on our position and the justification for the same, as your complaint has now been reviewed by a member of the Compliance Team and/or the Quality and Compliance Manager, should you be dissatisfied with the outcome, you may either write back to us for further comment or, alternatively, you have the right to complain to our Trade Association, the International Parking Community (IPC) – www.theipc.info
Yours sincerely,
The Compliance Team
GXS Services Ltd”
