The keeper received the below email from them after sending a follow up:
Should the keeper now use this email address and resend the contents of the first appeal as they are claiming they have not received anything?
Quote:-----------
From: cpo@excelparking.co.uk
To: xx
Sent: Tuesday, 31 March 2026 at 17:33:18 BST
Subject: Re: Website Contact Form
Good Afternoon
We can confirm we have no record of a formal complaint being received in relation to the below
If you have any evidence of submitting this complaint and wish to send this, we would be more than happy to investigate this
If you wish for us to review the below as your formal complaint, please confirm this. If you wish to provide any other information that was not included in the below please provide this,
Please note we will not begin to review the below until you have confirmed if you have anything further to add, to avoid any points you wish to raise being missed. Once you have confirmed if you wish to add anything further, we will acknowledge and respond, if applicable, as per our complaints policy
Yours sincerely,
Central Processing Office
EXCEL PARKING SERVICES LTD
7 Europa View, Sheffield Business Park,
Sheffield. S9 1XH
t: +44 (0) 114 261 7111
-----------
Should the keeper now use this email address and resend the contents of the first appeal as they are claiming they have not received anything?
