PCN Excel Crossley Retail Park, Halifax

[b789]

...interesting they advise that this form cannot be used to appeal a parking charge? I guess the keeper does have the evidence needed.

I also sent a follow up message as advised above, kept a screenshot of before/after and emailed to the keeper to get a timestamp.

That's just their corrupt way of trying to avoid their own liability. The PPSCoP clearly states at section 11.2 and 11.3 as follows:

11.2. Where a parking operator receives a complaint that it considers to be or include an appeal against the validity of a parking charge, the parking operator must also treat it as an appeal for the purposes of applying the timescales in Clause 8.4, and should inform the complainant as such unless and until it is clear that the complaint is not relevant to an appeal or the complainant informs the parking operator that they do not wish it to be so handled.

NOTE: It might not be immediately apparent that a complaint served as such relates to one or more specific parking charges, possibly by way of a clarification that reveals that an appeal would be worthwhile, hence parking operators are advised to record and handle complaints as appeals until they are found conclusively not to be so or patently refer to matters not relevant to the validity of a parking charge.

11.3. A complaint must be acknowledged by the parking operator within 14 days of its receipt unless exceptional circumstances apply, in which case the complainant must be kept informed by the operator.

If you don't receive any response within 14 days you can complain directly to the BPA. Their rules clearly state that an appeal included within a complaint, then it must be treated as one. As their only route online to make a complaint is their contact form, then you have complied with their silly rules and the ball is in their court.

PPSCoP v1.1