Exceeding the notified maximum free parking period - Horfield Leisure Centre, Bristol

[b789]

This is the Keepers account of what happened:

Good Evening All,

The Keeper has received a letter today from Civil Enforcement regarding an alleged overstay of free parking time at Horfield Leisure Centre in Bristol.

Here on Google Maps: https://maps.app.goo.gl/tkHfHmUHTYTwRXqp8

Here is the letter:

   
   

The letter has an image of the front number plate, but instead of the rear plate there is some sort of error with a URL Printed...

The circumstances are that the driver is not a member of this facility, but had popped in to ask some questions, as well as visiting somewhere else locally. They also believe that they left and re-entered the car park during the day at some point but they don't know at exactly what times they entered/left.

The driver has contacted the facility directly (without providing any vehicle details or names) and was told they must appeal via Civil Enforcement and that they don't get involved.

It appears to say that free parking is limited to 3 hours for members. I'm not sure what their position is on people who aren't members?