03-24-2026, 02:09 PM
Do not use litigation@excelparking.co.uk. Do not rely on an unverified info@ address. Use the general contact-us webform and submit it as a formal complaint that must also be treated as an appeal under PPSCoP section 11.2 and Excel’s own complaints policy section 6.
State at the top that the message is a formal complaint and formal appeal against the PCN, and that it must be treated as an appeal under section 11.2 of the PPSCoP and under Excel’s own section 6 complaints policy because the portal wording improperly forces driver-based admissions.
Also state expressly that the Keeper does not consent to the matter being treated as a complaint only, and that the Keeper denies liability and is not identifying the driver.
Submit it through the contact form, take screenshots before and after submission, and send the exact same text to the Keeper’s own email address immediately afterwards so there is a timestamped record of what was sent. That protects the evidence position if Excel later pretend it was not an appeal.
State at the top that the message is a formal complaint and formal appeal against the PCN, and that it must be treated as an appeal under section 11.2 of the PPSCoP and under Excel’s own section 6 complaints policy because the portal wording improperly forces driver-based admissions.
Also state expressly that the Keeper does not consent to the matter being treated as a complaint only, and that the Keeper denies liability and is not identifying the driver.
Submit it through the contact form, take screenshots before and after submission, and send the exact same text to the Keeper’s own email address immediately afterwards so there is a timestamped record of what was sent. That protects the evidence position if Excel later pretend it was not an appeal.
Never argue with stupid people. They will drag you down to their level and then beat you with experience. - Mark Twain
