10-12-2026, 07:50 PM
In this case I am neither the driver nor the keeper.
A Parking Charge Invoice was sent, dated 15th September in relation to a photographed stop of 60 seconds at McDonalds Maresfield. These are new cameras. The vehicle stopped briefly before the drive in, whilst their order was sorted out on the App. The driver did not wish to block the drive through whilst they prepared their order. They were not aware of the new cameras.
After the invoice was received, I went to McDonalds on the keepers behalf on Saturday 26th September and discussed it with an assistant manager in store. She agreed that no payment was due and stated that she would get it cancelled. She said that she would email the parking company and myself.
I received no email so returned to the McDonalds on Saturday 3rd October and spoke with the same assistant manager. She told me that she had not emailed me because she had still not heard from the parking company. I asked her to email me anyway to say what was being done.
I still received no email, so returned to the McDonalds on Saturday 10th October. The same assistant manager told me that she still hadn't received a response from the parking company and that she would chase it up. No real response was given for why she hadn't emailed me as she said she would. I insisted that an email was sent same day to me, which she agreed to because the deadline for dealing with this was rapidly approaching (the following Tuesday).
Still no email received, so I returned on Sunday 11th October. The same Assistant Manager was on site. This time she "promised" me that she would send me an email the same day.
Again no email was received!!
Tomorrow marks 28 days from when the invoice was issued (15th September). I have nothing in writing from McDonalds saying this is being dealt with and the invoice should not be paid. Any advice on what I should do from here? Should I make a placeholder appeal, stating that McDonalds have advised the charge is being cancelled?
I attach the front and reverse of the invoice.
I also attach 3 of the 5 photos from online. (including the earliest timestamp and the latest timestamp - exactly 60 seconds). The red redactions are mine - the black redactions are as supplied.
A Parking Charge Invoice was sent, dated 15th September in relation to a photographed stop of 60 seconds at McDonalds Maresfield. These are new cameras. The vehicle stopped briefly before the drive in, whilst their order was sorted out on the App. The driver did not wish to block the drive through whilst they prepared their order. They were not aware of the new cameras.
After the invoice was received, I went to McDonalds on the keepers behalf on Saturday 26th September and discussed it with an assistant manager in store. She agreed that no payment was due and stated that she would get it cancelled. She said that she would email the parking company and myself.
I received no email so returned to the McDonalds on Saturday 3rd October and spoke with the same assistant manager. She told me that she had not emailed me because she had still not heard from the parking company. I asked her to email me anyway to say what was being done.
I still received no email, so returned to the McDonalds on Saturday 10th October. The same assistant manager told me that she still hadn't received a response from the parking company and that she would chase it up. No real response was given for why she hadn't emailed me as she said she would. I insisted that an email was sent same day to me, which she agreed to because the deadline for dealing with this was rapidly approaching (the following Tuesday).
Still no email received, so I returned on Sunday 11th October. The same Assistant Manager was on site. This time she "promised" me that she would send me an email the same day.
Again no email was received!!
Tomorrow marks 28 days from when the invoice was issued (15th September). I have nothing in writing from McDonalds saying this is being dealt with and the invoice should not be paid. Any advice on what I should do from here? Should I make a placeholder appeal, stating that McDonalds have advised the charge is being cancelled?
I attach the front and reverse of the invoice.
I also attach 3 of the 5 photos from online. (including the earliest timestamp and the latest timestamp - exactly 60 seconds). The red redactions are mine - the black redactions are as supplied.
