This case concerns a Parking Charge Notice (private parking firm) issued by ParkingEye Ltd, relating to an alleged contravention on Wednesday, 08 October 2025. The notice itself is dated Saturday, 11 October 2025, and I first became aware of it via received initial notice.
The notice appears to have been issued as By post (ANPR/camera). Driver identified status: NO. Equality Act considerations: No. The location is stated as Chalon Way West Retail Park - St Helens.
A preliminary Protection of Freedoms Act (PoFA) assessment indicates COMPLIANT: Likely PoFA timing compliant for paragraph 9 (postal NtK, no windscreen NtD). Route applied: PoFA paragraph 9 (postal NtK, no windscreen NtD). The notice is treated as given on Tuesday, 14 October 2025 (6 days after the alleged event).
Current stage:
- Notice responded to: Yes
- Debt recovery letters: No
- Letter of Claim: No
- County Court claim: Yes
Response/appeal already sent (verbatim where possible):
to:enforcement@parkingeye.co.uk
Wed, 24 Dec 2025, 13:32
Dear Sirs,
I am the keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.
As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. Parkingeye has relied on contract law allegations of breach against the driver only.
The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. Parkingeye have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.
Regards,
xxxxx
-----------------------------
from: PE_Enforcement <enforcement@parkingeye.co.uk>
to:xxxx <xxxx@gmail.com>
date: 24 Dec 2025, 13:32
PLEASE NOTE THIS IS AN AUTOMATED RESPONSE Thank you for your email. Parkingeye can confirm receipt of your correspondence. The Parkingeye Enforcement Team will endeavour to respond to your query at the earliest opportunity. However, please note that it may take up to 10 working days to provide this response. Should your query be in relation to a non-enforcement matter, we request that this is directed to the appropriate department or personnel to ensure it is dealt with in the most timely manner possible. Privacy Queries Please note that if your query relates to Parkingeye’s approach to privacy and you are a motorist that has received a Parking Charge or visited a car park managed by Parkingeye, then we will endeavour to pass your query to our Privacy Team, where appropriate. For your information, our privacy policy can be found at: www.parkingeye.co.uk/privacy-policy As this inbox is not monitored by our Privacy Team, should you wish to provide further information relating to your privacy query then we would ask that this is sent directly to our Privacy Team via either of the three channels noted below: Web: www.parkingeye.co.uk/privacy-policy and complete the online form. Post: Write to Privacy Team, Parkingeye, PO Box 117, Blyth, NE24 9EJ. Email: privacy@parkingeye.co.uk
----------------------------------
from: Parkingeye Ltd <no-reply@parkingeye.net>
to:xxxx@gmail.com
date: 5 Jan 2026, 12:05
subject: Parking Charge Notice - xxxx
Reference: Parking Charge Notice - xxxx
Dear Sir / Madam,
We are writing to you to in relation to the Parking Charge incurred on 08 October 2025 at xxxx, at Chalon Way West Retail Park - St Helens car park.
Please find attached information concerning your appeal.
Kind Regards,
Parkingeye Team
--------------------------------
Letter attachment to above email:
05 January 2026
Reference: Parking Charge Notice - xxxx
Dear Sir / Madam,
We write further to your recent correspondence concerning the above referenced Parking Charge. We recently sent you a Letter Before Claim which informed you that this Parking Charge remains outstanding and had now been processed for further action.
We note from your reply to our Letter Before Claim that you dispute the outstanding sum.
After reviewing your correspondence, it is our position that the Parking Charge remains open. As a Letter Before Claim has now been issued, we are unable to consider any further correspondence.
The Letter Before Claim also included information regarding our appeals procedure which explains that al appeals must be received within 28 days from the date of our initial correspondence. As the time to appeal has expired, we are unable to consider any appeals points at this stage.
Payment can be made by telephoning our offices on 0330 555 4444, by visiting www.parkingeye.co.uk, or by posting a cheque/postal order to the below address. Please note that you must quote the above Parking Charge reference on the reverse of the cheque or postal order.
Yours faithfully,
Parkingeye Team
County Court claim deadlines: issue date Tuesday, 08 September 2026, deemed service Sunday, 13 September 2026, AoS deadline 4pm Monday, 28 September 2026, defence deadline without AoS 4pm Monday, 28 September 2026, and defence deadline with AoS 4pm Monday, 12 October 2026.
Additional notes provided:
Originally posted on https://www.ftla.uk/private-parking-tick...st-helens/
Since ParkingEye email/letter on 5 January, no further correspondence at all. Only CC claim form. Have responded to acknowledgement of claim, but unsure of defence needing to be submitted. Previous FTLA forum suggest low chance of success.
Seems I missed original appeal deadline. I also did not see the response to my email to PE 5 Jan until checking recently after receiving claim form.
Attachments are here:
https://ibb.co/cXvBMkBr
https://ibb.co/FkLrJgZ5
https://ibb.co/MDnZFt8M
https://ibb.co/n8qxk45W
https://ibb.co/d8fRLT5
Please can I have advice on the strongest next steps and defence points for this case.
The notice appears to have been issued as By post (ANPR/camera). Driver identified status: NO. Equality Act considerations: No. The location is stated as Chalon Way West Retail Park - St Helens.
A preliminary Protection of Freedoms Act (PoFA) assessment indicates COMPLIANT: Likely PoFA timing compliant for paragraph 9 (postal NtK, no windscreen NtD). Route applied: PoFA paragraph 9 (postal NtK, no windscreen NtD). The notice is treated as given on Tuesday, 14 October 2025 (6 days after the alleged event).
Current stage:
- Notice responded to: Yes
- Debt recovery letters: No
- Letter of Claim: No
- County Court claim: Yes
Response/appeal already sent (verbatim where possible):
to:enforcement@parkingeye.co.uk
Wed, 24 Dec 2025, 13:32
Dear Sirs,
I am the keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.
As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. Parkingeye has relied on contract law allegations of breach against the driver only.
The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. Parkingeye have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.
Regards,
xxxxx
-----------------------------
from: PE_Enforcement <enforcement@parkingeye.co.uk>
to:xxxx <xxxx@gmail.com>
date: 24 Dec 2025, 13:32
PLEASE NOTE THIS IS AN AUTOMATED RESPONSE Thank you for your email. Parkingeye can confirm receipt of your correspondence. The Parkingeye Enforcement Team will endeavour to respond to your query at the earliest opportunity. However, please note that it may take up to 10 working days to provide this response. Should your query be in relation to a non-enforcement matter, we request that this is directed to the appropriate department or personnel to ensure it is dealt with in the most timely manner possible. Privacy Queries Please note that if your query relates to Parkingeye’s approach to privacy and you are a motorist that has received a Parking Charge or visited a car park managed by Parkingeye, then we will endeavour to pass your query to our Privacy Team, where appropriate. For your information, our privacy policy can be found at: www.parkingeye.co.uk/privacy-policy As this inbox is not monitored by our Privacy Team, should you wish to provide further information relating to your privacy query then we would ask that this is sent directly to our Privacy Team via either of the three channels noted below: Web: www.parkingeye.co.uk/privacy-policy and complete the online form. Post: Write to Privacy Team, Parkingeye, PO Box 117, Blyth, NE24 9EJ. Email: privacy@parkingeye.co.uk
----------------------------------
from: Parkingeye Ltd <no-reply@parkingeye.net>
to:xxxx@gmail.com
date: 5 Jan 2026, 12:05
subject: Parking Charge Notice - xxxx
Reference: Parking Charge Notice - xxxx
Dear Sir / Madam,
We are writing to you to in relation to the Parking Charge incurred on 08 October 2025 at xxxx, at Chalon Way West Retail Park - St Helens car park.
Please find attached information concerning your appeal.
Kind Regards,
Parkingeye Team
--------------------------------
Letter attachment to above email:
05 January 2026
Reference: Parking Charge Notice - xxxx
Dear Sir / Madam,
We write further to your recent correspondence concerning the above referenced Parking Charge. We recently sent you a Letter Before Claim which informed you that this Parking Charge remains outstanding and had now been processed for further action.
We note from your reply to our Letter Before Claim that you dispute the outstanding sum.
After reviewing your correspondence, it is our position that the Parking Charge remains open. As a Letter Before Claim has now been issued, we are unable to consider any further correspondence.
The Letter Before Claim also included information regarding our appeals procedure which explains that al appeals must be received within 28 days from the date of our initial correspondence. As the time to appeal has expired, we are unable to consider any appeals points at this stage.
Payment can be made by telephoning our offices on 0330 555 4444, by visiting www.parkingeye.co.uk, or by posting a cheque/postal order to the below address. Please note that you must quote the above Parking Charge reference on the reverse of the cheque or postal order.
Yours faithfully,
Parkingeye Team
County Court claim deadlines: issue date Tuesday, 08 September 2026, deemed service Sunday, 13 September 2026, AoS deadline 4pm Monday, 28 September 2026, defence deadline without AoS 4pm Monday, 28 September 2026, and defence deadline with AoS 4pm Monday, 12 October 2026.
Additional notes provided:
Originally posted on https://www.ftla.uk/private-parking-tick...st-helens/
Since ParkingEye email/letter on 5 January, no further correspondence at all. Only CC claim form. Have responded to acknowledgement of claim, but unsure of defence needing to be submitted. Previous FTLA forum suggest low chance of success.
Seems I missed original appeal deadline. I also did not see the response to my email to PE 5 Jan until checking recently after receiving claim form.
Attachments are here:
https://ibb.co/cXvBMkBr
https://ibb.co/FkLrJgZ5
https://ibb.co/MDnZFt8M
https://ibb.co/n8qxk45W
https://ibb.co/d8fRLT5
Please can I have advice on the strongest next steps and defence points for this case.
