Yesterday, 07:06 AM
Vehicle / Keeper Status: Registered Keeper
Operator: Euro Car Parks (ECP)
Location: Morrisons - Bangor
Total PCNs Issued: 7 (£700 total)
Situation Summary:
The Registered Keeper maintained an active, paid monthly parking permit for the Morrisons Bangor site. On 16th July 2026, the monthly pass renewed automatically via the parking app. On the exact same date, the Registered Keeper acquired a new vehicle (proven by the V5C logbook slip transfer date).
The new vehicle was parked on-site, while the previous vehicle was removed within 30 minutes (well under the 180-minute free parking limit on-site). The driver attempted to update the active pass to the new registration via the app, but the system glitched/reverted to the old registration mark.
As a result, Euro Car Parks issued 7 Parking Charge Notices for the new vehicle.
Current Actions Taken:
1. An initial appeal was submitted to Euro Car Parks, which resulted in a generic rejection letter.
2. POPLA Appeals: Two active POPLA appeals were submitted on 1st September for the first and last PCNs. Evidence uploaded includes the 1-month permit receipt, same-day V5C slip, and details of the vehicle swap. The POPLA tracker currently sits at "In Progress / Operator Evidence Requested".
3. Unappealed Tickets: Due to personal constraints, 5 intermediate notices missed the 28-day ECP appeal window and could not be appealed via POPLA.
4. Landowner Contact: A verbal approach to local Morrisons store staff resulted in the usual "it's a third-party parking company matter" deflection.
Advice Sought:
1. Given the clear proof of a paid permit and same-day vehicle acquisition, how does POPLA typically treat this under Section 17 of the BPA Code of Practice (Major Keying / Permit Selection Errors)?
2. What is the recommended strategy for the remaining 5 unappealed notices once debt collection agency letters begin arriving?
3. Is it worth escalating directly to Morrisons Corporate / Executive Customer Care to request a landowner cancellation for the full set of 7 PCNs?
Operator: Euro Car Parks (ECP)
Location: Morrisons - Bangor
Total PCNs Issued: 7 (£700 total)
Situation Summary:
The Registered Keeper maintained an active, paid monthly parking permit for the Morrisons Bangor site. On 16th July 2026, the monthly pass renewed automatically via the parking app. On the exact same date, the Registered Keeper acquired a new vehicle (proven by the V5C logbook slip transfer date).
The new vehicle was parked on-site, while the previous vehicle was removed within 30 minutes (well under the 180-minute free parking limit on-site). The driver attempted to update the active pass to the new registration via the app, but the system glitched/reverted to the old registration mark.
As a result, Euro Car Parks issued 7 Parking Charge Notices for the new vehicle.
Current Actions Taken:
1. An initial appeal was submitted to Euro Car Parks, which resulted in a generic rejection letter.
2. POPLA Appeals: Two active POPLA appeals were submitted on 1st September for the first and last PCNs. Evidence uploaded includes the 1-month permit receipt, same-day V5C slip, and details of the vehicle swap. The POPLA tracker currently sits at "In Progress / Operator Evidence Requested".
3. Unappealed Tickets: Due to personal constraints, 5 intermediate notices missed the 28-day ECP appeal window and could not be appealed via POPLA.
4. Landowner Contact: A verbal approach to local Morrisons store staff resulted in the usual "it's a third-party parking company matter" deflection.
Advice Sought:
1. Given the clear proof of a paid permit and same-day vehicle acquisition, how does POPLA typically treat this under Section 17 of the BPA Code of Practice (Major Keying / Permit Selection Errors)?
2. What is the recommended strategy for the remaining 5 unappealed notices once debt collection agency letters begin arriving?
3. Is it worth escalating directly to Morrisons Corporate / Executive Customer Care to request a landowner cancellation for the full set of 7 PCNs?
